FAQs
General
1. Where is your factory from?
Our factory located in YangJiang city, GuangDong , China
2. Are you a factory or a middleman?
We are the manufacturer, not the middleman, no middleman price difference
3. How do l submit a design to start my private label order?
You can submit your designs, tech packs, sketches or image references to us via the Contact Us form. Alternatively you can also email us at [email protected]. or send message to our business Whatsapp +8615820502754.
We generally respond within 8 hours.
Products
1. What kind of leather quality are used of your shoes ?
upper : calf skin/full grain cow /Corrected grain cow
Inner & lining : full grain cow/sheep skin/pigskin
Out sole: leather sole/rubber sole/EVA sole
2. What is your Minimum order quantity?
No minimum if buy RTS styles;
MOQ for wholesale orders or customized orders, please communicate with salesperson for details
3. What is the manufacturing lead time?
Sample : 3-10days
Production: 4-6weeks
4. What kind of construction do you use for your shoes?
Goodyear welted, Blake, Glued.
Customization
1. What is customized shoe ?
We can make the style you want, you just need to provide the picture or the original shoe sample, put forward your needs.
2. Is it okay if I pick from your catalog and make some design changes?
Yes, tell us all your needs and have a professional design team change it for you!
3. Can you do private labeling?
Yes, we can add your brand logo to the shoes, as well as all the packaging accessories
Service
1. I need your catalog book, but is it okay to replace it with my brand logo?
Yes, free offer
2. I need you to take some professional pictures and videos for my order is that ok?
Of course you can, we have a professional photography team available at all times and all style images are taken by our own company photographer.
3. Can you provide the E-catalog and Paper-catalog book for my order?
Yes, we have professional design team to follow up.
Payment
1. What are your payment terms?
We accept US Dollars, Euros, Pounds Sterling, Singapore Dollars, Australian Dollars, Hong Kong Dollars, and more than a dozen other currencies via bank transfer, Paypal, Alipay and more.
Shipping
1. What is your shipping method and how long does it take?
International express(UPS/fedEx/DHL), usually 5-7 days.
Sea cargo, generally 30 days
Air cargo, generally 7 days
Land cargo, generally 60 days
Depending on the address to be specific to the appropriate